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Shipping Policy
We oblige to collect, package and ship your order in a 3-day term since it has been placed. This term can be extended in case of Risk Department's request for additional information for your order approval. All orders ship in discreet packaging not mentioning the contents of the shipment for your privacy. The package includes: ordered medicine(-s) in a separate packing, medicine's usage instructions. We ship to most countries of the world. You could contact our Customer Service to find out delivery options for your region. Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility.
Two Shipping Methods are available for our customers (see table 1):
Regular Airmail * - 14-21 days (from the moment of purchasing); Tracking: Not available; Shipping Cost: $12.00
USPS (EMS) ** - 7-14 days (from the moment of purchasing); Tracking: Available *** ; Shipping Cost: $30.00
* - Free of charge resending in case of non-delivery in a 30-day term. In most cases you will have to pick up the parcel at the local post office.
** - Parcel is delivered to your door.
*** - Tracking Code is provided. Tracking is available after shipping takes place.
Return and Resend Policy
If you receive defective, non complete or damaged merchandise, you may contact our Customers Service and apply for refund or reshipment. In order of reshipment we oblige to resend the drugs at no charge at all. If you do not receive your parcel on time (24 days for EMS and 31 days for Regular airmail) we will absolutely free reship your order.
The full refund can be issued if you provide us with a reason which is considered to be significant. If you do not satisfied with quality of drugs, the parcel was lost in the post-office etc. please contact our Customer Service and will issue a full refund back to your credit card.
Chargeback Policy
Chargebacks are not welcome, and all disputes can normally be resolved by contacting Customer Service of "Health-Refill". In case a chargeback is raised by you in connection with your order, you may be forbidden from reordering from "Health-Refill" and any and all affiliated sites. In case a chargeback is raised by you in connection with your order, "Health-Refill" will/may: 1. If fraud is suspected, report the case to the FBI Internet Fraud Complaint Center, together with anti-fraud associations and other third parties. 2. Instigate civil action against you to recover the principal amount, and any and all additional costs and fees, including legal fees.
Privacy Policy
At "Health-Refill", we are committed to ensuring your online privacy, and this guides every decision we make about how, where, and when to collect your personally identifiable information on our Web site. Our site meets stringent security and privacy standards for both e-commerce and personal information. If you have any questions or concerns about this statement, or about the way your information is collected and used, please contact us. We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions. We automatically receive and collect certain types of information whenever you visit our Web site (cookies, IP-address, etc). When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet.
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